TranZfort

Privacy Policy

Last updated: 20 June 2026 · Terms of Service · Privacy Policy

1. Introduction

TranZfort Logistics Technologies Pvt Ltd ("TranZfort", "we", "our", "us", "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics marketplace mobile application ("App") and related services.

IMPORTANT NOTICE: TranZfort is a technology company that operates a digital marketplace platform connecting suppliers (shippers) with truckers (transporters). We are NOT a transportation company, logistics provider, freight forwarder, or common carrier. We do not own vehicles, employ drivers, or handle cargo. We merely facilitate connections between independent third parties.

By using TranZfort, you agree to the collection and use of information in accordance with this policy.

1.1 Scope

This Privacy Policy applies to:

1.2 Your Consent

By using TranZfort, you consent to the collection and processing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our App.

2. Data We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

We collect the following personal information when you create an account or use our services:

Account Information:

Business Information (for business users):

Contact Preferences:

Account vs verification: You can install the App, create an account, and complete basic profile setup without submitting government ID. Identity and business documents are required to complete verification before you can post loads (suppliers) or accept loads and run trips (truckers).

2.2 Location Data

We collect location-related data only when you use features that need it:

Operating city and verification location:

Trip milestone snapshots (truckers):

What we do not do:

2.3 Usage Data

We collect information about how you use our App:

Activity Data:

Performance and diagnostics:

2.4 Device Information

We collect device information to ensure compatibility and improve performance:

We do not collect screen resolution or build a custom device fingerprint in our app code. Crash reports sent to Firebase Crashlytics may automatically include device and OS metadata supplied by the Firebase SDK.

2.5 Documents and Photos

We may collect the following when you use verification features:

2.6 Chat, Voice, and Notifications

2.7 Trucker profile fields

We collect identity and verification documents (address proof, PAN, business and vehicle registration) to verify your account. Documents are stored securely, are not shown to other users, and are deleted when you delete your account, except where law or an open dispute requires brief retention. You may submit Aadhaar, passport, or an electricity bill as address proof.

2.8 Communications with Support

We collect information when you communicate with us:

3. How We Use Your Data

We use the collected information for the following purposes:

3.1 Core Service Provision

To provide our logistics marketplace:

For user authentication and security:

3.2 Verification and Trust

To maintain platform trust and safety:

3.3 Communication

To communicate with you:

3.4 Improvement and Development

To improve our services:

3.5 Legal Compliance

To comply with legal obligations:

4. Data Sharing

We may share your information in the following circumstances:

4.1 Sharing with Other Users

Profile Information (Public):

Contact Information (Conditional):

Trip status and milestone data:

4.2 Sharing with Third-Party Service Providers

We use the following third-party services to provide our App:

Supabase:

Firebase:

Crash reports may include device and OS metadata automatically collected by Firebase. We do not attach your TranZfort account ID or role to crash reports.

Google Maps Platform:

TranZfort does not provide in-app turn-by-turn navigation. When you tap Open in Google Maps, directions open in the Google Maps app or your browser outside TranZfort.

Google Sign-In:

Google Fonts:

All data transmitted between your device and these services is encrypted in transit (HTTPS/TLS).

Note: We do not sell your personal data to advertisers or third parties for marketing purposes. Our third-party service providers are bound by strict data protection obligations and are only permitted to use your data as necessary to provide services to us.

4.3 Sharing for Legal Reasons

We may share your information when we believe it is necessary to:

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your user information may be transferred to the new owner. We will notify you of any such transfer and give you the opportunity to opt-out.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

5.1 Encryption

In Transit:

At Rest:

5.2 Access Control

5.3 Secure Authentication

5.4 Regular Security Reviews

5.5 Data Breach Notification

In the event of a data breach that affects your personal information:

6. Data Retention

6.1 Retention Periods

Active Accounts:

Inactive Accounts:

After Account Deletion:

Chat Messages:

6.2 Data Minimization

We only collect data that is necessary to provide our services. We do not collect excessive or irrelevant information. For identity verification, we store only the last four characters of PAN and optional address-proof reference where applicable; full document images are kept only for verification review.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal information we hold about you, including:

7.2 Right to Correction

You can update or correct your personal information at any time:

7.3 Right to Deletion

You can delete your account and all associated data:

7.4 Right to Opt-Out

You can opt-out of certain data collection:

7.5 Right to Portability

You can request a copy of your data in a structured, commonly used format. This allows you to transfer your data to another service. Contact our support team to make this request.

7.6 Right to Withdraw Consent

You can withdraw your consent to certain data processing:

8. Children's Privacy

Our App is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected such information, we will take steps to delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@zaftys.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

10.1 Notification of Changes

We will notify you of material changes by:

10.2 Continued Use

Your continued use of the App after changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Grievance Officer and Privacy Contact

TranZfort Logistics Technologies Pvt Ltd has designated the following Grievance Officer for privacy-related queries, complaints, and grievances under applicable Indian law:

We aim to acknowledge privacy and grievance complaints within 24–48 hours and work toward resolution within applicable timelines under Indian law (including the Digital Personal Data Protection Act, 2023, where applicable).

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: