TranZfort

Terms of Service

Last updated: 20 June 2026 · Terms of Service · Privacy Policy

1. Acceptance of Terms

By downloading, installing, or using TranZfort ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our App.

These Terms constitute a legally binding agreement between you and TranZfort Logistics Technologies Pvt Ltd ("TranZfort", "Company", "we", "us", "our").

CRITICAL ACKNOWLEDGMENT: You expressly acknowledge and agree that: (1) TranZfort is a technology platform providing a digital marketplace ONLY, (2) We are NOT a transportation company, logistics provider, freight forwarder, common carrier, or shipping company, (3) We do not own, operate, or control any vehicles or transportation equipment, (4) We do not employ, supervise, or manage any truckers, drivers, or transportation providers, (5) We do not handle, transport, store, or take custody of any cargo or goods, (6) All transportation services are provided by independent third-party truckers, (7) All shipping needs are posted by independent third-party suppliers, (8) TranZfort merely facilitates connections between these independent parties.

1.1 Modifications

We reserve the right to modify these Terms at any time. Continued use of the App after modifications constitutes acceptance of the updated Terms.

1.2 Language

These Terms are provided in English. Any translations are provided for convenience only, and the English version prevails in case of conflict.

2. Description of Service

TranZfort operates a technology platform that serves as a digital marketplace connecting:

PLATFORM NATURE: TranZfort is strictly a neutral intermediary platform. We do not participate in, control, supervise, or become involved in the actual transportation transactions between suppliers and truckers. All agreements, contracts, and arrangements for transportation services are made directly between the supplier and trucker. TranZfort is not a party to any transportation agreement.

2.1 Core Platform Features

For Suppliers:

For Truckers:

For Both:

IMPORTANT LIMITATION: Trip "tracking" in TranZfort means stage updates (for example picked up, in transit, delivered) that the trucker submits in the App. TranZfort does not independently verify vehicle location. At certain milestones the trucker's device may capture a single foreground GPS point for dispute resolution. TranZfort does not provide continuous GPS tracking or a live vehicle map to other users.

2.2 No Endorsement, Verification, or Guarantee

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: TranZfort does NOT endorse, recommend, verify, screen, or guarantee: the accuracy, completeness, or truthfulness of any user profile information; the validity of verification documents uploaded by users; the quality, safety, or legality of any transportation services; the condition, safety, or roadworthiness of any vehicle or equipment; the financial stability, creditworthiness, or payment ability of any user; the completion, fulfillment, or satisfactory performance of any transaction; the identity, credentials, qualifications, or reliability of any user; the compliance of any user with applicable laws, regulations, or permits.

ALL USERS ARE SOLELY RESPONSIBLE FOR: Conducting their own due diligence on counterparties; Verifying the identity, credentials, licenses, and insurance of counterparties; Assessing the reliability and suitability of counterparties; Negotiating and agreeing upon all terms of transportation services; Ensuring compliance with all applicable laws and regulations; Obtaining appropriate insurance coverage for their activities.

3. User Accounts

3.1 Eligibility

To use TranZfort, you must:

3.2 Account Registration

To create an account, you must:

3.3 Account Security

You are responsible for:

3.4 One Account Per Person

Each person or business may maintain only one account. Creating multiple accounts is prohibited and may result in account suspension.

3.5 Account Verification

We may require you to verify your identity or business information before certain features are enabled:

4. User Responsibilities

4.1 Supplier Responsibilities

As a Supplier, you agree to:

Load Posting:

Booking Fulfillment:

Professional Conduct:

4.2 Trucker Responsibilities

As a Trucker, you agree to:

Vehicle Maintenance:

Trip Fulfillment:

Professional Conduct:

4.3 General Responsibilities (All Users)

You agree to:

Accurate Information:

Professional Communication:

Compliance:

5. Verification Process

5.1 Purpose

Our verification process is designed to:

5.2 Verification Types

Personal Verification:

Business Verification:

Vehicle Verification (truckers):

5.3 Verification Status

Your verification status affects your ability to:

5.4 False Information

Providing false or misleading verification information may result in:

6. Prohibited Activities

You agree NOT to engage in the following activities while using TranZfort:

6.1 Fraudulent Activities

6.2 Illegal Activities

6.3 Harassment and Abuse

6.4 Technical Abuse

6.5 Commercial Misuse

6.8 In-App Chat and User Content

Messages, photos, voice notes, and other content you send through in-app chat are user-generated content. You must not use chat to send illegal content, harass or threaten others, commit fraud, or share content that violates these Terms. TranZfort may review reported content and suspend accounts that violate this policy. Use the in-app report option if you encounter abuse or spam.

6.9 Consequences of Prohibited Activities

We reserve the right to:

6.10 Safe Harbor and Platform Immunity

6.10.1 Information Content Disclaimer

TranZfort acts as a passive conduit for information submitted by users. We do not:

6.10.2 Intermediary Protection (Section 79 of IT Act, 2000 - India)

TranZfort qualifies as an "intermediary" under Section 79 of the Information Technology Act, 2000 (as amended) and shall not be liable for any third-party information, data, or communication link made available or hosted by it, provided that: Its function is limited to providing access to a communication system; It does not initiate the transmission, select the receiver, or modify the information; It observes due diligence while discharging its duties; It complies with lawful requests from government agencies.

6.10.3 Notice and Takedown

If you believe any content on the platform violates your intellectual property rights, is defamatory, illegal, or harmful, or violates these Terms of Service, you may submit a complaint to legal@tranzfort.com with:

TranZfort will review complaints and may remove content at its sole discretion. However, TranZfort is under no obligation to monitor content or remove specific content unless required by law.

7. Fees and Payments

7.1 Current Service Fees

As of the Effective Date of these Terms, TranZfort does not charge any service fees. The platform is provided free of charge to both suppliers and truckers for marketplace access and basic features.

TranZfort reserves the right to introduce service fees for certain features in the future. Any such fees will be: clearly disclosed before you incur them; subject to your explicit consent; compliant with applicable pricing regulations.

7.2 Payment Terms Between Users

Critical Notice: TranZfort is NOT a payment processor, escrow agent, or financial intermediary.

Between Supplier and Trucker: All payment terms are agreed upon solely between the supplier and trucker. TranZfort does not process, handle, transfer, or hold any payments. TranZfort is not responsible for any payment disputes between users. We strongly recommend that suppliers and truckers: Use formal written agreements for all transactions; Consider using escrow services for high-value transactions; Verify payment methods and terms before commencing services; Document all payment agreements in writing.

7.3 No Payment Guarantee or Responsibility

YOU EXPRESSLY ACKNOWLEDGE THAT TRANZFORT: Does NOT guarantee that suppliers will pay truckers; Does NOT guarantee that truckers will receive payment; Does NOT participate in, mediate, or resolve payment disputes between users; Does NOT provide any form of payment protection, escrow, or insurance; Is NOT liable for non-payment, delayed payment, or payment fraud by any user.

7.4 Super Load and Off-Platform Payments

Super Load and similar premium listing features may involve fees or commercial terms agreed outside the App (for example, direct payment to TranZfort or a partner by bank transfer, UPI, or invoice). TranZfort does not process freight payments between suppliers and truckers in the App, and any Super Load or listing fee is separate from trip settlement between users. All freight payment terms remain solely between the supplier and trucker as described in Section 7.2.

8. Cancellation and Refunds

8.1 Load Cancellation (Suppliers)

Before Trucker Acceptance:

After Trucker Acceptance:

8.2 Booking Cancellation (Truckers)

Before Pickup:

After Pickup:

8.3 Service Fee Refunds

TranZfort Service Fees: As we currently do not charge service fees, refunds are not applicable. If we introduce fees in the future, refund requests must be made within 30 days. Contact support@tranzfort.com for refund requests.

8.4 Dispute Resolution

If there is a dispute about cancellations or refunds:

9. Limitation of Liability and Disclaimers

9.1 Platform Status and Disclaimers

TRANZFORT IS A TECHNOLOGY PLATFORM ONLY AND IS EXPRESSLY NOT: A transportation company, freight carrier, or logistics provider; A common carrier, contract carrier, or private carrier; A cargo insurer, freight forwarder, or shipping agent; A payment processor, financial institution, or escrow agent; A guarantor, surety, or warrantor of any transaction; An employer, principal, or agent of any user; A supervisor, controller, or manager of any transportation service; A provider, owner, or operator of any vehicle or equipment; A handler, custodian, or bailee of any cargo or goods; A credit reporting agency or financial advisor.

9.2 Assumption of Risk

BY USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

9.3 Comprehensive Liability Exclusion

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRANZFORT AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

A. Cargo and Transportation Matters:

B. Financial and Payment Matters:

C. User Conduct and Disputes:

D. Technical and Operational Matters:

E. Indirect and Consequential Damages:

9.4 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Our total aggregate liability to you for any and all claims, damages, losses, or expenses arising out of or relating to these Terms, the platform, or any services provided, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall be limited to: INR 5,000 (Indian Rupees Five Thousand Only) or the total amount of fees (if any) actually paid by you to TranZfort in the 12 months preceding the event giving rise to the claim, whichever is higher.

THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER: TranZfort was advised of the possibility of such damages; The remedy fails of its essential purpose; The claim arises from contract, tort, strict liability, or any other legal theory; Multiple claims are brought or multiple parties are involved.

9.5 Exclusions Not Applicable

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. To the extent that such jurisdictions apply to these Terms, the above exclusions and limitations may not apply to you. However, in such cases, our liability shall still be limited to the maximum extent permitted by the laws of India.

9.6 User Responsibility for Insurance

YOU ACKNOWLEDGE AND AGREE THAT: TranZfort does not provide any insurance coverage. You are solely responsible for obtaining and maintaining appropriate insurance for your activities, including but not limited to: cargo insurance for goods being transported; vehicle insurance for trucks and transportation equipment; liability insurance for business operations; workers compensation insurance where required by law; any other insurance required by applicable regulations.

10. Intellectual Property and License

10.1 Our Intellectual Property

TranZfort owns all intellectual property rights in: the App and its design; the source code and underlying technology; the TranZfort name, logo, and trademarks; all content we create (documentation, marketing materials).

10.2 Your Content and License Grant

You retain ownership of: your profile information; loads you post; reviews and ratings you provide; messages you send; any other content you submit.

Broad License to TranZfort: By posting, uploading, displaying, performing, or transmitting content on or through the platform, you grant TranZfort a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, sublicensable, and transferable license to: display your content to other users as intended by the platform functionality; store, host, and back up your content; modify your content for technical purposes (e.g., formatting, resizing images); use your content for platform operation, improvement, and safety; share your content with service providers who assist in platform operation; use your content for marketing, promotional, and advertising purposes (with your separate consent for identifiable content); create anonymized and aggregated data for analytics and research; comply with legal obligations and respond to lawful requests.

Purpose of License: This license is necessary for the functioning of the marketplace platform, enabling us to connect you with other users and provide the services you request.

Moral Rights: To the extent permitted by law, you waive any moral rights you may have in your content.

Representations: You represent and warrant that: you own or have the necessary rights to grant this license; your content does not infringe any third-party intellectual property rights; your content is not defamatory, illegal, or harmful; your content complies with these Terms and applicable laws.

10.3 Platform Content Disclaimers

USER CONTENT DISCLAIMER: All content posted by users is the sole responsibility of the user who originated it. TranZfort does not guarantee the accuracy, integrity, quality, or legality of any user content. You may be exposed to content that is inaccurate, offensive, indecent, or objectionable.

PLATFORM CONTENT: While we strive for accuracy, TranZfort makes no representations or warranties about the completeness, reliability, or timeliness of any platform content, including but not limited to: distance calculations and route information; estimated travel times; market rate suggestions; user ratings and reviews; availability of loads or truckers.

NO RELIANCE: You should not rely solely on any information provided through the platform without independently verifying its accuracy.

11. Dispute Resolution

11.1 In-App Dispute Resolution

We provide an in-app dispute resolution system for:

11.2 Dispute Process

  1. Create a support ticket with detailed information
  2. Provide evidence (photos, documents, messages)
  3. We will review and attempt mediation
  4. If mediation fails, parties may need to pursue legal remedies

11.3 Support Tickets

For disputes not covered by our in-app system:

11.4 No Guarantee of Resolution

We cannot guarantee resolution of all disputes. Some disputes may require: legal action; arbitration; court proceedings.

12. Termination

12.1 By You

You may terminate your account at any time by:

12.2 By TranZfort

We may suspend or terminate your account for:

12.3 Effect of Termination

Upon termination:

12.4 Survival

The following provisions survive termination: Indemnification; Limitation of Liability; Dispute Resolution; Governing Law.

12.5 Content Moderation Rights

TranZfort reserves the right, but not the obligation, to: monitor, review, and remove any content that violates these Terms; suspend or terminate accounts for policy violations; report illegal activities to appropriate authorities; cooperate with law enforcement and regulatory authorities; remove content that poses a risk to user safety or platform integrity; disclose information to protect rights, property, or safety of users or the public.

12.6 No Agency Relationship

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: No agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship is intended or created by these Terms. You are an independent user of the platform, not an agent, representative, or employee of TranZfort. TranZfort does not control, direct, or supervise your activities or business operations. You have no authority to bind TranZfort to any obligation or liability. You are solely responsible for your own business decisions, operations, and compliance with laws. Any interactions or transactions you enter into with other users are solely between you and those users. TranZfort shall not be liable for any acts, omissions, or conduct of any user.

13. Service Modifications

13.1 Right to Modify

We reserve the right to: modify or discontinue any feature of the App; introduce new features; change pricing (with notice); suspend or discontinue the App entirely.

13.2 Notice of Changes

For material changes, we will: provide at least 30 days notice; notify users via email or in-app notification; provide information about your options.

13.3 No Compensation

We are not liable for: losses resulting from service modifications; losses resulting from feature discontinuation; losses resulting from pricing changes.

14. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS TRANZFORT, ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS (COLLECTIVELY, "TRANZFORT PARTIES") FROM AND AGAINST:

A. All Claims and Damages:

B. User Content and Conduct:

C. Specific Transportation Claims:

D. Cooperation:

SURVIVAL: This indemnification obligation shall survive the termination of these Terms and your use of the platform.

15. Governing Law and Force Majeure

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

15.2 Jurisdiction

Any disputes, claims, or legal proceedings arising from or relating to these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of Amravati, Maharashtra, India. You expressly consent to the personal jurisdiction of such courts.

15.3 Dispute Resolution Before Litigation

Before initiating any legal action, you agree to: first attempt to resolve disputes through our in-app support system; provide written notice of the dispute to legal@tranzfort.com; allow at least 30 days for good-faith resolution efforts; participate in mediation if requested by either party.

15.4 Force Majeure

TranZfort shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, earthquakes, floods, or epidemics; war, terrorism, riots, embargoes, or civil unrest; government actions, laws, regulations, or orders; strikes, labor disputes, or industrial actions; Internet or telecommunications failures, power outages; failure of third-party services (cloud providers, payment processors, etc.); cyber attacks, hacking, or security breaches beyond our reasonable control.

During any force majeure event, TranZfort's obligations under these Terms shall be suspended for the duration of such event.

15.5 Waiver and Severability

Waiver: The failure of TranZfort to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

16. Grievance Officer and Privacy Contact

TranZfort Logistics Technologies Pvt Ltd has designated the following Grievance Officer for privacy-related queries, complaints, and grievances under applicable Indian law:

We aim to acknowledge privacy and grievance complaints within 24–48 hours and work toward resolution within applicable timelines under Indian law (including the Digital Personal Data Protection Act, 2023, where applicable).

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Customer Support:

Privacy & grievances:

Legal Inquiries:

Business Registration: